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Frequently Asked Questions



You can purchase K M by L A N G E products with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation with tracking number once your order has been sent. K M by L A N G E does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by e-mail. 

If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email.

By placing an order on you certify that the purchase is for your personal use only. K M by L A N G E reserves the right to cancel any order or limit the sales of our products if K M by L A N G E in its sole discretion suspects that these Terms and Conditions are not obeyed.

We recommend to always purchase products from our website, retail stores or through one of our retail partners, which are listed on our stockists page.

Payment security

How can I pay?
We accept Mastercard, VISA, Paypal. Payment is taken at the time of ordering. 

Is it secure?
At K M by L A N G E, we take security very seriously, so your details will be safe with us. Our payment provider Stripe is certified to PCI Service Provider Level 1 - the most stringent level of certification available. Furthermore, any other sensitive customer information is encrypted using secure socket layer technology (SSL) and stored on dedicated, secured servers. You will see a small padlock sign in the address bar across the site - so we’ve secured the entire site not just the payment page. We do not share or sell your details, for more information on how we protect customer information, read our Privacy Policy.


Shipping information

Where do K M by L A N G E ship to?
We ship worldwide. 

How long does shipping take?
K M by L A N G E will dispatch your order within two working days and you will receive an email when it has been dispatched with tracking details. The delivery time for EU shipping is approximately 5-7 business days.  The delivery to the rest of the world is 10 -14 business days. Please note that during sale season the delivery time guidelines might not apply.

Some products are made to order and may take longer, but trust us, your order is truly unique and it will be worth the wait. If you have any questions, please email our caring customer service team at

REturns policy

What is the return and refund policy at K M by L A N G E?
If you receive your order and you are not satisfied with your purchase, you can return it within 14 days of receipt (this excludes customised and made-to-order pieces). We do not offer free returns. To return your item, please email us at with your order number and we’ll provide you with the return address.

Once your order has been returned to K M by L A N G E warehouse and K M by L A N G E confirms it is in good condition and with all original tags attached, we’ll issue the refund to your account. We may refuse any returns that do not comply with our conditions stated above. Refunds will be processed back to your original payment method within 3-5 working days of receipt of your return. You will receive an email confirming the refund being processed. For anything beyond 14 days of receipt, K M by L A N G E does not accept a return, exchange and/or refund. If you have any issues at all, please email our customer service team at